PLEASE READ CAREFULLY. BY USING GLOBAL EXECUTIVE CAR SERVICE YOU ACCEPT THESE TERMS AND CONDITIONS.

PRICING POLICY:

The fares mentioned on our website are subject to change without notice.

All fares must be prepaid before we provide our service. Credit cards may be charged up to 7 days prior to the reservation date.

Gratuity/Tip for the Driver:

When using Global Executive Car Service, a mandatory gratuity of 20% will apply. Note: If you prefer to tip the driver in cash, please respond to the confirmation with “Cash Tip” so that the gratuity will not be applied to your credit card.

Rate Estimates:

The rate quoted prior to your trip is an estimate based on the information you provided at the time of the reservation. Fees for waiting time, additional stops, tolls, and parking (if not requested prior to reservation) are not included in the estimate and will increase your rate.

Additional Charges:

Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver before proceeding on your way.

Waiting Charges:

You will be required to pay a waiting fee if you are more than thirty (30) minutes late after your plane has landed on all domestic flights and forty-five (45) minutes on all international flights. If you are being picked up from anywhere other than a commercial airport, such as a private airport, home, office, or hotel, you have a 15-minute grace period before the wait time will apply. You will be billed every quarter hour after the first 15 minutes. Rates will depend on the vehicle type.

If you are over an hour late with no communication to the driver or dispatch, we reserve the right to consider it a “No Show” and cancel the reservation without refund. (Waiting charges apply)

Additional Stops:

The fare quoted online does not include any additional stops or waiting charges made during your trip, unless specifically requested when booking a reservation by phone or online. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops in advance by speaking with a Global Executive Car Service representative.

Rescheduling or Changing Itinerary:

If you request to reschedule or change any details related to your reservation, we will do our best to accommodate those changes at no charge. If we’re unable to accommodate the change, which results in a cancellation, it will be subject to cancellation rules & policies explained on the webpage.

Hourly Service (Distance Area):

We only provide hourly/multi-stop service within the Orange County and Los Angeles area. If you have reserved the car for hourly service, please note that our drivers will not go more than fifty (50) miles from your pick-up address. If you wish to travel outside of a 50-mile radius, please contact one of our representatives.

Lost-and-Found Policy:

We are not responsible for any baggage, personal items, or anything else left behind by passengers in the vehicle. However, any items found in the vehicle must be turned in to Lost-and-Found by the driver.

Unexpected Delays:

Global Executive Car Service is not responsible for service delays or services not rendered due to weather, travel congestion, road closures, accidents, unexpected traffic jams, or other circumstances beyond its control. Global Executive Car Service will make every attempt to notify you of any delays as expected.

Our Privacy Policy:

All drivers are bound by a confidentiality contract. It is our policy to protect your privacy and identity at all times.

Proms:

All prom reservations are non-refundable and cannot be cancelled. The full fare will be charged even if the service is not completed at the request of the passenger or if services are stopped by the Global Executive Car Service chauffeur due to illegal, disruptive, or destructive behavior by passengers. Smoking and/or consuming alcohol are not permitted even if the passenger is of legal age.

Cancellation of Reservation:

24-hour cancellation for a full refund. Any cancellation under 24 hours, including same-day reservations, is non-refundable. The reservation can be rescheduled to another time as long as Global Executive Car Service has availability. If there is no availability and the schedule change was made under 24 hours, there will not be any refund.

PLEASE NOTE: Global Executive Car Service is NOT responsible for services delayed or not rendered due to Mother Nature or circumstances beyond our control. Global Executive Car Service does not guarantee vehicle availability or pricing for reservation changes. All prices are subject to change without notice!

Accessibility:

At Global Executive Car Service, we are dedicated to ensuring our website is accessible to all users, including those with disabilities. We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1, ensuring our site is navigable and usable for everyone. Our website features include text alternatives for non-text content, keyboard accessibility, and easily readable text. We continuously work to improve our site’s accessibility and welcome feedback to enhance the user experience. If you encounter any accessibility issues while using our website, please contact us so we can address them promptly.